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Privacy Notice

How do you protect my personal and payment information?Your trust in Corning is very important to us. We want you to know that we take commercially reasonable steps to keep your images, private information and experience safe and secure. We are also constantly working to make sure our service and privacy policies are as current and relevant as possible, so you can focus on the good stuff - printing and sharing your favorite images. Please see our Privacy Notice for more information.

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Warranty & Returns

Do you have a warranty on your products? Corning takes commercially reasonable steps to ensure the products we sell are free from manufacturing defects. Customers can request a replacement or refund of damaged product(s) within 30 days from the date of purchase. Please see our Refund/Replacement Policy for additional information.   Corning will have no liability for any products which have been misused, mishandled, stored or used in extreme environmental conditions, installed, handled, displayed, or used other than in accordance with instructions provided by Corning, or intentionally or recklessly damaged by you or any third party. Corning does not guarantee or warranty that its products will work for any unintended purpose or in any set of conditions. Please see our Terms of Service.

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How long will it take to receive my MASTERPIX prints?  On average, your order will be processed within 3-5 business days from the time you submit your order. We take great care to ensure the highest quality finished product. Please note: selecting expedited shipping for your order does not impact the time it takes to process your prints. What shipping carrier do you use?  All MASTERPIX orders are shipped via FedEx.

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Gift Cards

What is an e-Gift Card? MASTERPIX e-Gift Cards work just like regular gift cards; however, when you purchase an e-Gift Card, you will receive an email with a digital gift card that has a unique code. You use this code to purchase your MASTERPIX prints.   Please note: MASTERPIX e-Gift Cards can only be used to purchase MASTERPIX products and no other products offered by Corning.   How do I apply an e-Gift Card to my order? After you have selected, perfected and added your MASTERPIX prints to your cart,  you then proceed to checkout where you can apply your unique e-Gift Card code to your order.   Can I reload my e-Gift Card once I’ve used the balance? No, you cannot reload (add more credit) to an e-Gift Card. Once you have used the balance on the card, the e-Gift Card is no longer valid. You can always purchase another one, though!   Can an e-Gift Card be used more than once? Yes, but only if there is a remaining balance on the card.   How do I check my e-Gift Card balance? Your balance will be displayed in the checkout after you have entered and applied your e-Gift...

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About Our Products

What glass finishes are available to order? MASTERPIX prints are available in two glass finishes: glossy or matte.  Glossy finish prints have a very shiny, reflective surface.  Colors are crisp and vibrant.  Matte finish prints have an anti-glare surface, which provides a softer, muted appearance.   What is color correction? If you choose to have your photo color corrected, an experienced technician will view and adjust your file manually before printing for an additional cost of $2.99 per file.  This includes adjustments for lightness/darkness, color balance (red, green, blue), saturation and contrast.  Corrections will NOT be applied if not requested.   Overexposed   Underexposed   Color Corrected   How thick is the glass? The standard Gorilla Glass thickness used for MASTERPIX prints is 1.1 mm.   How are MASTERPIX prints different from other glass prints? MASTERPIX prints are printed on very thin glass, enabling the true colors of your photos to shine through.  The finished glass print is also incredibly durable since MASTERPIX features Gorilla Glass. Your prints are scratch-resistant, stain-resistant, and easy to clean. Gorilla Glass is chemically strengthened to resist damage and breakage, making it some of the toughest glass on earth - and the perfect material to preserve your memories for...

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